Thank you for submitting the Customer Service form. An email is automatically generated and sent to our customer service team on the submission of this form with all the details contained in the form. The Team will contact you if they require any additional information to fulfill your request.
It typically takes 6-8 weeks to fulfill a Customer Service request. Shipments to addresses outside the United States can take longer.
We usually notify customers when a Request has been fulfilled but that is not always possible or practical, especially if the number of issues being resolved is higher than usual (such as during the fulfillment of a Kickstarter, or if there is a known issue with a product that involves a component replacement).